Refund Policy

At RRAAG INNOVATION, we aim to provide our customers with high-quality temple and devotional products. This Refund Policy explains the conditions under which refunds are issued for purchases made on [www.rraag.com].

1. Eligibility for Refunds

A refund may be issued if:

  • You received a damaged, defective, or wrong product.
  • The product is returned in its original condition with packaging, tags, and invoice.
  • You request a return within 7 days of delivery as per our Return & Exchange Policy.

  • ⚠️ Refunds will not be issued for:
  • Customized or personalized products.
  • Items returned without prior approval.
  • Products damaged due to misuse, mishandling, or improper installation.

2. Refund Process

  1. Contact us at rraaginnovation@gmail.com with your order ID, reason for refund, and photos/videos of the product.
  2. Once approved, return shipping will be arranged (if eligible).
  3. After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.

3. Mode of Refund

  • Prepaid Orders: Refunds will be processed to the original payment method (credit/debit card, UPI, net banking, wallet).
  • Cash on Delivery Orders: Refunds will be issued via bank transfer/UPI. Customers must provide valid bank account or UPI details.

4. Refund Timeline

  • Approved refunds are processed within 7–10 business days after we receive and inspect the returned product.
  • Bank processing time may vary depending on your payment provider.

5. Partial Refunds

  • In certain cases, only partial refunds may be granted (if applicable):
  • Product shows signs of use.
  • Missing accessories, manuals, or original packaging.
  • Return requested after 7 days but within a reasonable grace period (subject to approval).

6. Non-Refundable Charges

Shipping fees, COD charges, and handling charges are non-refundable, except when the return is due to our error.

7. Contact Us

For refund-related assistance, please contact:

📞 Phone: +91 9909909557
📧 Email: rraaginnovation@gmail.com
🏢 Address: Aakar Complex, Shop No.1, Survey No. 428/4, Plot No. 7, Gundala Road, Gondal – 360311